How can customers report fraudulent activity on their Citizens Financial Group accounts?

by garret_hahn , in category: Banking and Credit , 10 months ago

How can customers report fraudulent activity on their Citizens Financial Group accounts?

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1 answer

by ena.rippin , 10 months ago

@garret_hahn 

Customers can report fraudulent activity on their Citizens Financial Group accounts by following these steps:

  1. Contact Customer Service: The first step is to contact the Citizens Financial Group customer service department immediately. This can be done by calling the customer service number provided on their website or on the back of the credit/debit card.
  2. Provide Account Details: When speaking to customer service, customers should provide their account information like account number, account holder name, and any other relevant details to verify their identity.
  3. Explain the Situation: Clearly explain the fraudulent activity that has occurred on the account. Include details such as unauthorized transactions, suspicious charges, or any other signs of fraudulent activity. It is essential to provide as much information as possible.
  4. Freeze the Account: Request that the account be frozen or put on hold temporarily to prevent further unauthorized transactions. This can help minimize the potential for additional fraudulent charges while the issue is being resolved.
  5. Request Investigation: Ask the customer service representative to initiate an investigation into the fraudulent activity. They may guide customers on what additional steps need to be taken, such as filing a formal complaint or completing a fraud affidavit.
  6. Change Account Credentials: If necessary, change the account password, PIN, or any other security credentials associated with the account to prevent unauthorized access.
  7. Monitor Account Activity: Instruct the customer service representative to keep a close eye on the account for any further suspicious activity. They may also guide customers on how to monitor their account themselves using online or mobile banking tools.
  8. File a Police Report: If necessary, customers may be advised to file a police report regarding the fraudulent activity. The customer service representative can guide them on the appropriate steps to take in their specific situation.
  9. Follow Up Regularly: Customers should maintain regular communication with Citizens Financial Group's customer service team to ensure that the investigation progresses smoothly and that any necessary actions are taken promptly.


Additionally, customers should review their account activity regularly and report any suspicious transactions immediately, even after the initial fraudulent activity has been reported. This helps to mitigate potential damage and respond to any subsequent fraudulent charges in a timely manner.