To dispute a transaction on your Chase credit card, you can follow these steps:
- Review the transaction: Carefully examine your credit card statement and make sure that the disputed charge is indeed an error or unauthorized transaction. Keep in mind that some charges may appear differently on your statement than the merchant's name.
- Contact the merchant: Try contacting the merchant or service provider involved in the transaction to resolve the issue directly. They may be able to provide a refund or correct the error.
- Gather evidence: Collect any supporting documentation that can help your case. This includes receipts, invoices, order confirmations, emails, or any other relevant proof of the disputed transaction.
- Contact Chase: Call the customer service number on the back of your credit card or log in to your Chase online account and initiate a conversation through secure messaging or chat. Explain the situation, providing details about the disputed transaction, the date, and the amount. Attach any evidence you have gathered.
- Dispute the transaction: Chase will guide you through the dispute process. You may be required to fill out a dispute form or provide additional information. Be prepared to answer questions or provide any other relevant details to support your claim.
- Follow up: Keep track of your dispute and make note of any reference or claim numbers provided by Chase. They will investigate the dispute, contact the merchant if necessary, and notify you of the outcome. Chase usually provides provisional credits for disputed amounts while investigating.
- Track progress: Continue to monitor your credit card statement and account activity during the dispute investigation. Chase should inform you of the resolution within a specific timeframe, according to your local regulations.
Remember to initiate the dispute promptly, as there may be time limits imposed for certain types of transactions.