What are the available options for contacting Citizens Financial Group's customer service?

by tess.kassulke , in category: Banking and Credit , 7 months ago

What are the available options for contacting Citizens Financial Group's customer service?

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1 answer

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by juston , 7 months ago

@tess.kassulke 

There are several options available for contacting Citizens Financial Group's customer service:

  1. Phone: Customers can call the dedicated customer service helpline at 1-800-922-9999 for assistance with general banking inquiries, account-related questions, or to report any issues or concerns.
  2. Online Chat: Customers can engage in real-time online chat with a customer service representative on the Citizens Financial Group website. This option allows for instant communication and quick resolution of queries.
  3. Email: Customers can email their inquiries or concerns to the customer service team at the provided email address. The email address can be found on the Citizens Financial Group website or in the contact section of their banking app.
  4. Social Media: Citizens Financial Group has a presence on various social media platforms like Twitter and Facebook. Customers can reach out to the company through direct messages or by publicly posting their concerns or questions on these platforms.
  5. In-person: Customers can visit a nearby Citizens Financial Group branch to speak directly with a customer service representative. Branch locations can be found on the company's website or through their banking app.


It's important to note that availability and response times may vary for each contact option, so it is recommended to check the Citizens Financial Group's website or contact their customer service for the most up-to-date information.