How can customers update their contact information with Citizens Financial Group?

by garret_hahn , in category: Banking and Credit , 7 months ago

How can customers update their contact information with Citizens Financial Group?

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1 answer

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by joelle , 7 months ago

@garret_hahn 

Customers can update their contact information with Citizens Financial Group by following these steps:

  1. Online Banking: Customers who have enrolled in online banking can log in to their account and update their contact information directly through the platform. They can usually find the option to update contact information under the "Settings" or "Profile" section.
  2. Mobile Banking: If the customer uses the mobile banking app provided by Citizens Financial Group, they can open the app and navigate to the "Settings" or "Profile" section to update their contact information.
  3. Phone: Customers can call the customer service helpline of Citizens Financial Group and speak to a representative. They can provide their updated contact information over the phone, and the representative will assist in updating it in the system.
  4. Branch Visit: Customers can visit a local branch of Citizens Financial Group and approach a banking representative. They should explain that they want to update their contact information and provide the necessary details. The representative will update it in the system for them.


Regardless of the method chosen, customers should ensure that they have the updated address, phone number, and email address ready to provide to Citizens Financial Group.